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Operations / Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Modes of delivery available

On-site at employer or off-site at any of our Impact Academy training centres
 
Appropriate sites
 
Via e-learning, e-portfolio and webinar through our e-learning platform
Tutor visits on-site at employer
Telephone and e-mail support

Delivery Model

A typical delivery model for the Operations / Departmental Manager L5 standard is 30 months in duration.

Included in the delivery model:

  • Knowledge requirements
  • Skills requirements
  • Behaviour requirements
  • Portfolio of evidence
  • Preparation for End Point Assessment (including mock practical task, mock knowledge test and mock interview)

Our aim is to support organisations to 
develop talent  
for a greener future

We specialise in Energy and supporting individuals with a desire to pursue a career in the Energy sector, including being the first national energy apprenticeship training provider offering Junior Energy Manager Level 3. We work with some of the UK’s top organisations in the public sector, construction and travel.