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Our People

Impact Academy recognise the importance of its employees, and we strive for our staff to work as part of a culture where they feel valued, supported and integrated into our company’s aspirations. On a daily basis, we strive for excellence, from customer service, through to work-life balance.

Every single one of our team members have committed themselves to supporting organisations and individuals on their journey through education and training. Our unique approach to the sector and 30+ years of experience have allowed us to develop a range of programmes that not only improve the standards of education for individuals and groups, but also increases the skills, well-being and retention of employees, as well as increase the employment and quality of life across labour market and local authorities.

Paul Conroy Headshot

Paul Conroy

Managing Director

Paul is an experienced leader and executive director, having held financial, strategic and business development responsibilities across a variety of adult education providers within the UK. Paul brings over 25 years of experience across commercial, operational and market development roles including heading up the largest Apprenticeship and Employability providers in the country. Paul has experience of managing large scale contracts across various government departments including DfE, DWP, DoHSC, MOJ and MOD and managed accounts with large national employers across a number of sectors including Low carbon, Energy, Finance, Housing, Health, Manufacturing and Logistics.

Philippa Plumpton

Philippa Plumpton

Director of Operations

Philippa has 18 years' experience across the Employment Services, Education and Training sectors, having worked for several leading Employment Services and Training Providers. Philippa has substantial experience in Quality Assurance and Compliance practices, which is enhanced by her operational management experience. Philippa is driven by putting learners at the heart of delivery, and strongly believes that this learner centred approach creates an environment that empowers individuals to achieve their goals. Having worked across the Public, Private and Voluntary sectors, Philippa brings the best of each sector to support Impact Academy to achieve its ambitions.

Charlotte Welch

Charlotte Welch

Head of Sales

Charlotte is an experienced head of sales with a history of working in the professional training and coaching sectors. She is skilled in negotiation, operations management and sales.